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There are multiple shipping options available for each country. Shipping methods and costs are clearly shown on all quotes. Our official shipping partner is UPS. With over 100 years of experience, the world’s largest and most advanced delivery network provides definitive on-time solutions to more than 220 countries and territories worldwide. For full details of services available in countries, please visit the UPS website. From time to time we may use alternative service providers for reasons consistent with customer requirements. All items in stock are usually shipped from one of our warehouses within 24 hours of receipt of payment. Delivery times are detailed on all quotes and a variety of options are available, including Next Day Delivery to multiple locations. We are also able to provide delivery at a specified time and on Saturdays and Sundays. As soon as your item(s) are shipped, we will send you a Shipping Notice email including the name of the carrier and tracking number along with a link to their website.

Express delivery

Because we understand how costly and impactful an incident can be, we offer worldwide express delivery for all of our products. Our network of preferred partner warehouses in addition to our distribution centers allows us to provide really fast service in this area.

Arrange to ship from your side

You can arrange your shipping, there may be a fee for packing and handling. Please contact our sales team, if you would like to use your own shipping company and forward your account details and service level you require and we will do the part. remaining. Under no circumstances are we responsible/liable for lost or damaged goods etc. during shipping if you choose your carrier. You and your shipping company are responsible for resolving any issues directly with each other.

Local customs fees

You are responsible for paying any fees associated with the importation of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.

Order not received yet

There are several reasons why an item you ordered may not be received:

Orders are missing or delayed

Delivery usually takes 1-4 business days from receipt of payment depending on the selected shipping option. We will notify you if there is any delay or a longer delivery time. If you believe your item has been lost or delayed, please contact us.

Temporarily out of stock

If an item is out of stock and we expect to receive a new item within a reasonable time, we will hold your order and ship the item to you as soon as it becomes available.

Item not available

If an item is unavailable or discontinued by the manufacturer, which means we are unexpectedly unable to fulfill your order, we will contact you to let you know. If we are unable to fulfill your order or offer a suitable alternative, we will issue an immediate refund if your payment has been processed.

Payment declined or not received

If we are unable to process the payment for any reason, we will contact you to let you know and ask you to access your account and update your card or bank details. you if needed.

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